Legal

Privacy Policy

Ashley Jade Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and safeguard your information when you visit our website or use our services. We comply with the UK GDPR and the Data Protection Act 2018.

1. Information we collect

We may collect the following types of personal information:

  • Contact details: name, email, phone number, billing and shipping addresses
  • Financial information: payment details, card numbers and transaction data
  • Account details: username, password and preferences
  • Device and usage data: IP address, browser and website interactions
  • Communications: emails or messages you send to us

2. How we use your information

We use your personal information to:

  • Process orders and payments
  • Deliver products, courses and digital resources
  • Provide customer support
  • Send marketing communications (with your consent)
  • Prevent fraud and ensure website security
  • Comply with legal obligations

3. Cookies

Our website uses cookies to improve your browsing experience and ensure the website functions correctly. You may disable cookies in your browser settings, but some website features may not function properly.

4. Sharing your information

We may share your information with:

  • Shopify (our website host and e-commerce platform)
  • Service providers involved in payment processing, order fulfilment and analytics
  • Marketing and business partners (where consent is provided)

5. Security and retention

We use appropriate security measures to protect your information but cannot guarantee complete security. Your data is retained only as long as necessary for business or legal purposes.

6. Your rights under GDPR

Under the UK GDPR and the Data Protection Act 2018, you have the right to:

  • Access, correct or delete your data
  • Withdraw consent or object to processing
  • Restrict how we process your data
  • Request data portability
  • Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

You can contact us to exercise these rights via ashley@ashleyjadeltd.com.

7. International transfers

Your data may be processed outside the UK or EEA. When this occurs, we ensure appropriate safeguards are in place.

8. Updates to this policy

We may update this Privacy Policy periodically. The latest version will always be available on our website.

9. Contact

Ashley Jade Ltd is the data controller responsible for your personal information. If you have any privacy-related questions or concerns, contact us:

Ashley Jade Ltd
16–18 Hall Street, Southport, Merseyside PR9 OSE
ashley@ashleyjadeltd.com